GCloud FAQs EN

MAIN FEATURES

 

How do I create an account?

You will need to download the Golmar GCloud app. Once downloaded, open the app and tap on START. If this is your first time accessing it, you will need to create an account. Enter your registration details and confirm your registration via email. You can now access Golmar GCloud!

 

How to answer a call and open the door?

To answer a call, you must first accept it; This will allow you to preview who is at the door. If you wish to communicate, tap the green handset. Tap the key icon to open the main door or the second door on the panel. Please note that your panel may not have a second door. To hang up, tap the red handset.

 

How to open the door from the app without receiving a call?

You can open the door directly by tapping the key icon next to each access point. You can open both the main and second doors. Please note that your entry panel may not have a second door.

 

How to preview the panel camera without receiving being called?

To preview who is in front of your door entry panel, tap directly on the panel icon. Each panel will activate the image of its corresponding access. Note that this feature may be disabled by your community or building manager regulations.

 

How to call the guard unit?

If your building has a concierge or security guard, you will see an icon with the inscription "Guard". Tap this icon to initiate a call to the concierge.

 

    

How to activate the "Do Not Disturb" function?

Go to the Info section and tap the "Do Not Disturb" icon to activate this mode. Once done, the application will no longer ring. An icon on the home screen will remind you that this mode is active.

         

How do I create access credentials to open the door?

If the community or the administrator has enabled access management, you can create virtual credentials. There are different types depending on the key card model: they can be PIN-based or QR code-based. Some key cards also allow access via facial recognition. If you cannot access this section, you will need to request the credentials from the administrator or request RFID key fobs or cards.

To create them, access your home settings by tapping the gear icon. Then, go to the "Access Credential Management" option and choose the type of credential you wish to generate.

You will need to assign it a name and define a number of uses or a validity period.

          

 

SHARING MY HOME

How do I share my home with family members or others so they can use the video intercom and receive calls?

You can share access with family members or people who need to receive calls or enter the home. To do this, first ask them to download the Golmar GCloud app (available on iOS and Android), create an account, and log in. Once their account is active, go to your app's homepage and tap the Share icon. Add users by tapping the + symbol. Enter the email address the other person used to register and tap Search. If the email is correct, their profile will appear, and you'll need to confirm the action by tapping the share icon again. The other person will receive a request in their app that they must accept.

 

How do I revoke the right to use my home when it is no longer needed?

You can review who you have shared your home with and revoke their access at any time. Go to Info and tap on the Share icon. In this section, you'll see who has access to your property in Google Cloud, and you can revoke permission by clicking the trash can icon.

I don't see the icon to share my property.

It's possible that, due to regulations from your community or the building manager, the option to share your property with third parties has been restricted. In that case, contact your installer or the building manager.

 

 

APP CUSTOMISATION 

How do I adjust how the app notifies me of calls?

Go to the Info section and tap the "Call settings" option. Here you can choose whether you want your phone to ring, vibrate, or both. You can also select your preferred ringtone from the available options.

     

Can I edit the image and name that appear for my property?

Yes. By default, the app will show you a standard image. You can change it by accessing your property settings via the gear icon. Next, go to the options "Site Name" and "Thumbnail Settings".

       

My community has many access points, but I don't use some of them. Can I disable them so they don't appear?

Yes, it's possible to simplify the access points shown on the screen. Access your home settings by tapping the gear icon and go to the "Available Signs" option. In this section, you can activate or deactivate the plaques that appear on your site's homepage.

        

Can I customize the image that appears on the street sign?

If your community has a touch-sensitive sign, you can edit the image displayed next to your property name. To do this, go to your property settings (gear icon) and access the "User Profile Settings" option. Here you can take a photo with your camera or upload an image from your gallery. Please note that this option may be restricted or disabled by the administrator or your community's rules.

    

 

COMMUNICATION WITH THE ADMINISTRATOR AND SUPPORT

How do I check the administrator's announcements? 

The administrator can send private or general messages to residents, similar to a bulletin board. When a message is posted for you, you will receive a push notification. To check if you have any pending messages, go to the Info section and tap the "Site Announcements" option.

How can I contact Golmar for technical support if the application is malfunctioning?

Go to the Info section and then to "User Help".. In this section you will find frequently asked questions, as well as a link to submit an log (activity log) of your application. This will help us better understand the problem and provide you with a solution.

 

I can't preview the sign or I'm not receiving calls. What's happening?

There are several reasons why you might not be receiving calls:

• Internet outage: The internet connection to the street sign may have been lost. You'll know this because the cloud icon next to the sign will be gray (when there is a connection, it's orange).

   

• License not active: If the license has not been activated or has expired, the sign will display an exclamation mark. To check, go to the Info section and tap on "License Status".

 

• "Do Not Disturb" Mode": Check that this mode is not turned on. If it is, you'll see a crossed-out bell icon on the screen as a reminder.

 

• Missing permissions: Make sure you have granted all the necessary permissions to the app in your phone's settings.

 

On Android, follow these steps:

Go to your phone's settings and find the Golmar GCloud app. Go to the permissions and notifications section, and make sure all notifications are enabled and all permissions are granted.

               

On iOS, follow these steps:

Go to Settings On your iPhone, search or scroll down to find the Golmar GCloud app and tap on it. Make sure to allow access to Notifications (by enabling alerts and sounds), as well as the other permissions required for it to function correctly.